Serval
Copilot-to-autopilotIT managed servicesAI-native ITSM combining help desk, access management, automation, and agent workflows.
Evaluated for it managed services workflows, buyer proof, and implementation controls.
Positioning
Serval gives IT teams natural-language automation and AI agents for routine help desk and access requests.
Best fit
Modern IT teams trying to automate routine support while keeping identity, device, and security controls centralized.
Work automated
Use these as the first workflow checks before shortlisting the vendor.
Help desk resolutionJust-in-time accessOnboarding and offboardingWorkflow automation
Proof to request
Evidence that should exist before a pilot or purchase.
- Ticket automation rate by request class
- Identity provider and device management integrations
- Approval and least-privilege controls
Operating controls
Controls that keep agentic work auditable and accountable.
- Gate privileged access changes behind policy
- Log every automated ticket resolution
- Run shadow mode before auto-resolving new categories